Director of Field Service Scheduling

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

CQ is seeking a strategic and results-oriented Director of Field Service Scheduling to lead, develop, and inspire a high-performing national team—driving operational excellence, and supporting scalable growth across the organization.

This key leadership position is responsible for overseeing the scheduling and dispatch process while also managing complex cross-functional programs related to customer installations, service rollouts, and internal process improvements. With a focus on customer experience, operational efficiency, and continuous improvement, this role will play a pivotal role in ensuring that services are delivered on time and in line with CQ’s high standards of service excellence.

This position combines operational rigor with the need for cross-functional coordination, requiring an individual who excels in service environments and can balance immediate scheduling demands with long-term project delivery and strategic performance goals. The ideal candidate will have a deep understanding of customer service needs, scheduling optimization, and continuous improvement initiatives to drive higher levels of customer satisfaction and operational success. This position reports directly to the Vice President of Service Operations.

This role offers a unique opportunity to shape the future of CQ’s service operations while directly impacting the customer experience. The Director of Scheduling & Project Management will be instrumental in driving operational excellence, ensuring that every customer interaction—from scheduling to service delivery—is seamless, efficient, and meets the highest standards of quality. If you are a strategic thinker with a passion for leadership, customer satisfaction, and continuous improvement, we invite you to apply and help us elevate our service operations to new heights.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the  Know Your Rights  notice from the Department of Labor.